Refund policy
Last updated: October 29, 2026
GrailCrest has a free trial so you can see how it works with your own scanner and cards before you pay. If you buy it and it isn't right for you, you can have your money back.
Any version: 14 days, full refund
Within 14 days of your first payment for GrailCrest Standard, Pro or Commercial, email [email protected] with the email address you bought it with, or reply to your receipt, and you'll get that first payment back in full. You don't need to give a reason, though we'd like to hear what didn't work.
Refunds go back to the card or account you paid with, through our store, Lemon Squeezy. They usually show up within 5 to 10 business days, depending on your bank.
Cancel any time
Standard renews each year, and Pro and Commercial renew each month or year, whichever you chose. Cancel any time with the link in your receipt or in your Lemon Squeezy order page: your plan keeps working until the end of the time you've paid for, and you aren't charged again.
When a plan ends or is refunded
Your license key is switched off. Everything you graded stays: your History, My collection and spreadsheet export keep working. Grading new cards and looking up prices stop until you buy or renew a plan.
After 14 days
We don't normally refund after 14 days. If something's wrong, such as the app not working on your computer after an update, email us and we'll help or make it right.